Refunds & Returns

By joining A Girl & A Gun, you unlock a world of exclusive perks, resources, and connections.

Terms of Membership:

• Membership Conduct: AG & AG reserves the right to suspend or revoke membership at any time, for any reason, if a member engages in unsafe behavior or actions that conflict with the policies of our organization.
• Participation Agreement: Participation in AG & AG activities requires agreement to the General Release and Media Consent and all applicable waivers.

Membership & Event Refund Policy

• Membership Sales Are Final: AG & AG memberships are nonrefundable. Membership benefits, including digital resources, are granted immediately upon purchase.
• Automatic Renewal: Memberships renew each year. Members may disable autobilling in their Membership Dashboard. Automatic renewals may be refunded within 30 days, less a $5 processing fee.
• Event Registration: Event tickets are generally nontransferable and subject to the specific event’s cancellation policy. Depending on how close the event is, refunds (if applicable) may be issued at:
  • 95% for early cancellations
  • 50% closer to the event
  • 0% typically within 45 days of the event
  Refer to each event’s webpage for full details.
• Safety Expectations: All members, guests, and facilitators attending AG & AG events must comply with AG & AG safety standards. Participation assumes full understanding of and adherence to these policies, including agreement to the General Release and Media Consent and all applicable waivers.

Merchandise Return & Exchange Policy

To initiate a return or exchange:

1. Email AG & AG Pro Shop staff with your order number, a description of the issue, and whether you’re requesting a refund or exchange.
2. Wait for return authorization and instructions.

Customer Responsibilities:

• Return shipping costs are the responsibility of the customer.
• Retain your shipping tracking number for reference.

AG & AG Product Return Guidelines

• Eligibility: Products may be returned for refund or exchange within 15 days of purchase if they are:
  • Unopened
  • Unused
  • In original packaging
• Exclusions:
  • Items described as “custom,” “special order,” “nonrefundable,” or sold on clearance
  • Products damaged due to misuse, wear, or alteration
• Vendor-Fulfilled Orders: If your item was shipped directly by a vendor partner, it must be returned to that vendor. Refunds or exchanges will be processed by the vendor, not AG & AG.
• Damaged or Defective Items:
  • Must be reported within 5 business days of receipt
  • Include photos if requested
  • Contact AG & AG Pro Shop staff immediately upon discovery
• Missing or Incorrect Items: Reports must also be made within 5 business days. After this window, corrections cannot be made.

Shipping Policy

AG & AG aims to ship all in-stock orders within 48 hours. However, delays may occur due to:

• Product availability
• Inventory updates
• High-order volumes
• Pre-order processing

If your order is delayed, we will notify you via email or phone.

Carrier Responsibility: Once packages leave our warehouse, they become the responsibility of the carrier. AG & AG will assist with tracking information. If the carrier confirms delivery of the package at the shipping address entered by the customer, AG & AG us not liable for replacement.

Shipping Costs: Shipping rates are shown at checkout unless otherwise noted. Group or special orders can be arranged by emailing us directly.